we take pride in creating items that are made to order. When you place an order with us, we ensure that your item is printed or made specifically for you. We believe in delivering the best quality, and by crafting each item one at a time, we can maintain a high level of attention to detail and ensure that it meets our stringent standards.

you will receive a confirmation email once your order is received

Production Time: All orders are processed within 7 - 15 business days before shipment.

Shipping Time: Once your item/s is dispatched, the estimated delivery time is:

• USA: 3-15 business days
• Rest of world: 14-20 business days

Shipping Fee: We calculate shipping fee at Checkout depending on size, weight of the product, and your shipping address.

Free shipping: We offer free shipping on all custom made items.

Tracking Number: When available, we will send you the tracking number via email so that you can track your order's status.

Worldwide Shipping Available: Yes! We ship worldwide, but the shipping rates and fees may vary depending on your country or region.

If you have any other queries, please feel free to email us

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@clemse.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@clemse.com or whats app us +13097212529

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.