1. We ship between 3 and 6 days
delivery can take 1-4 weeks depending on the country you are ordering from

2.We will provide you with a tracking number so you can keep an eye on your purchases

3.Normal shipping is free in the USA

For an emergency delivery please write to us you will have to pay $ 45

4. Color and Size Difference: Due to the difference in screen resolution, the actual products may be slightly different from the picture, hope you can understand

5. Please check the package before signing it. If you find it damaged, you can refuse and contact us

6. Please confirm your order information and address is correct, otherwise the buyer will be responsible for the cost of return or change of address resulting therefrom.

7. Most products are free, but in some countries / regions you may need to pay additional taxes and shipping charges. The general delivery time is 10-30 days. If you need faster shipping, please contact us.

8. Return policy:
All returned items should be kept in their original status. The buyer should bear the return shipping cost

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@clemse.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@clemse.com or whats app us +13097212529

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.